excel prints 2x

Question

excel prints 2x

noe noe 5

Hello Microsoft Support,

I’m experiencing a strange issue when printing from Excel using my Canon printer.

When I set 2 copies (or more), the printer outputs double the number of copies (e.g., 4 instead of 2).

This happens only in Excel and only when printing one-sided (odnostoronnyaya).

I have already tried the following:

Performed both Quick Repair and Online Repair of Microsoft Office.

Reinstalled the latest Canon printer driver (UFRII and PCL6).

Cleared the Print Spooler cache.

Restarted the system several times.

Despite all this, the issue persists — only Excel causes double copies, while Word and other applications print normally.

Could you please advise what else I can try or if this is a known Excel printing bug?

Thank you for your assistance.

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Answer 1

AlexDN 11,435 Microsoft External Staff Moderator

Hi @noe noe
Thank you for posting your question in the Microsoft Q&A forum. I understand that Excel prints double the number of copies when you select more than one.

To help us narrow this down, could you please confirm:

Which Excel version are you using?
Does the issue occur with all Excel files or just specific ones?
Have you tried printing using the Microsoft Print to PDF option? If yes, does it still duplicate copies?
Does the problem persist if you disable Collate in the Print dialog?

In the meantime, I recommend some steps below:

Test in Safe Mode Add-ins or macros can override print settings. Safe Mode disables them, helping isolate the issue.
- Close Excel.
- Press Windows + R, type: excel /safe
- Print again and check if duplication persists.
Check Printer Settings Sometimes Excel and printer driver settings conflict. If the printer’s control panel is set to multiple copies and Excel also sends multiple copies, the printer may double the output.
- Open Excel > File > Print.
- Click Printer Properties.
- Check if the printer driver has a Copies setting separate from Excel’s setting.
- Set it to 1 and confirm.
Tip: If both Excel and the printer driver have copy settings, they can stack (e.g., Excel sends 2 copies × printer set to 2 copies = 4 total). Ensuring both are set to 1 avoids duplication.
Disable Collate in Excel Print Dialog (If possible, this option depends on your Excel version)
- In File > Print, uncheck Collate and test again.
Check Page Setup
- Ensure no hidden “Print Entire Workbook” or multiple print areas are selected.
Print via System Dialog (This option depends on your Excel version)
- Use Ctrl+P > Printer Properties > Print using system dialog and set copies there.
Switch Printer Driver Type
- If using UFRII, try PCL6 or Canon Generic driver. Alternatively, test with Microsoft Print to PDF to confirm Excel behavior.
Update or Change Printer Driver Even the latest driver can have compatibility issues. Switching to a universal or alternative driver often resolves conflicts.
- Visit Canon’s official site then Download and install the latest driver.
- If already installed, try Canon Universal driver or switch between UFRII and PCL6.

Note: Some option may not be available in all versions or configurations of Excel.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

Thank you for your cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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noe noe 5 Reputation points

2025-10-09T08:19:33.7366667+00:00
Hi,

Thank you for your reply and for the detailed instructions.

I tried the following steps, but the issue still persists:

Opened Excel in Safe Mode — still prints double copies.

Disabled Collate — no change.

Tested with different printer drivers (UFRII, PCL6, Generic) — the issue remains.

Interestingly, the problem behaves differently in Word:

In Excel, if I choose 2 copies, it prints 4 copies.

In Word, if I choose 3 copies, it prints only 2 copies.

So it seems to be inconsistent between Excel and Word. Could you please advise what else I can try?

Thank you for your help.Hi,

Thank you for your reply and for the detailed instructions.

I tried the following steps, but the issue still persists:

Opened Excel in Safe Mode — still prints double copies.

Disabled Collate — no change.

Tested with different printer drivers (UFRII, PCL6, Generic) — the issue remains.

Interestingly, the problem behaves differently in Word:

In Excel, if I choose 2 copies, it prints 4 copies.

In Word, if I choose 3 copies, it prints only 2 copies.

So it seems to be inconsistent between Excel and Word.
Could you please advise what else I can try?

Thank you for your help.
AlexDN 11,435 Reputation points Microsoft External Staff Moderator

2025-10-16T11:21:49.0266667+00:00
Dear @noe noe,
Thank you for confirming the steps you’ve tried and sharing the additional details. Since the issue persists even after Safe Mode and driver changes, and given the behavior between Excel and Word, this points to a possible application-level or print API issue rather than a printer driver problem.

You can try some steps below:

Update Office to the Latest Build

Go to File > Account > Update Options > Update Now.

Some recent builds have addressed printing anomalies.

Test with a New Windows Profile

Create a new local user profile and test printing from Excel there.

This helps rule out profile-specific corruption.

Could you please confirm the how does it happen when you print only 01 copy from Excel or Word?
Thank you for your cooperation. Looking for forward to your reply.
AlexDN 11,435 Reputation points Microsoft External Staff Moderator

2025-10-23T00:40:03.73+00:00

Dear @noe noe,
Is there any update from you? If yes, please feel free to let us know.
AlexDN 11,435 Reputation points Microsoft External Staff Moderator

2025-10-25T08:32:53.7366667+00:00

Dear @noe noe,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.
Pyros 0 Reputation points

2026-06-01T18:50:21.5033333+00:00

Same issue, no solution.

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excel prints 2x

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