479,565 questions with Microsoft 365 and Office-related tags

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hello i got hacked pls help me

Hello, My Microsoft account was hacked. The attacker changed the sign-in email to an address ending in @systematizationmail.com and also changed the password. My original email address was [******@gmail.com] and I still have access to that email account.…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-28T05:44:41.4+00:00
Filip Čambalík 0 Reputation points
0 answers

Unable to send word document via turnit in

Hello, I am unable to submit my work on turnit in on this is account. Are you able to assist me? Is there a reason why I need it for school assignments. Thanks

Microsoft 365 and Office | Word | For education | MacOS
asked 2026-06-28T05:38:52.4166667+00:00
Kimberly Poole 0 Reputation points
0 answers

Access to OneDrive and SharePoint has been denied; this page has been blocked because it violates the Acceptable Use Policy within the Terms of Use.

After that, I was unable to use my OneDrive; I am an E5 administrator with an active subscription.

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-06-28T05:28:16.9433333+00:00
Satisfy249 0 Reputation points
1 answer

Data Recovery Team

Dear Microsoft Support, Thank you for your response. I understand your explanation, but I kindly ask you to escalate my case to a human support engineer for a final manual review. My missing files contain irreplaceable family photos and personal…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-06-28T04:29:45.7766667+00:00
Mehran Heidari 0 Reputation points
edited the question 2026-06-28T05:15:13.39+00:00
DaveM121 (2) 14,290 Reputation points Volunteer Moderator
1 answer

Word is Error

my microsoft word app is in error. I accidentally deleted all the apps installed yesterday then I recovered it but when I open word is says " An error has been occurred" I tried to click repair, but nothing happen is always the same whenever I…

Microsoft 365 and Office | Install, redeem, activate | Other | Windows
asked 2026-06-28T04:48:18.11+00:00
Cynde Mangalao 0 Reputation points
edited an answer 2026-06-28T05:09:18.1866667+00:00
BryceSor 5,320 Reputation points Volunteer Moderator
1 answer

Help needed to delete myself and children from a family group, so we can join a new family group

I have been using the online chat and they were unable to assist me, so I was directed here. I currently have a Family Group set up, which I am the original organiser of. In the group is myself and my two boys. I want to close this family group, so that…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-06-27T22:23:17.4966667+00:00
V.A 0 Reputation points
edited an answer 2026-06-28T05:05:58.43+00:00
Norah-L 7,315 Reputation points Microsoft External Staff Moderator
1 answer

Remove son from Family Group

Hi, I would like to remove my son from the microsoft family. Unfortunately, when I click "Manage consent" I cannot choose "Remove consent". Instead it takes me to an info page then below the box says "To manage restrictions for…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

240 questions
asked 2026-06-27T08:27:11.5166667+00:00
Sam A 0 Reputation points
edited an answer 2026-06-28T05:05:17.5533333+00:00
Norah-L 7,315 Reputation points Microsoft External Staff Moderator
1 answer

Not able to cancel subscription.

I wish to cancel my subscription. I tried going to subscription, but could not go to manage account.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-28T04:26:00.21+00:00
David Smith 0 Reputation points
answered 2026-06-28T05:04:15.44+00:00
Darhyl Amizola 44,950 Reputation points Independent Advisor
0 answers

Locked out of Microsoft 365 Developer Program tenant due to Microsoft Authenticator

Hello Microsoft Team, I am locked out of my Microsoft 365 Developer Program tenant. Tenant: zjl26.onmicrosoft.com User: ******@zjl26.onmicrosoft.com I accidentally uninstalled Microsoft Authenticator. I can reset my password through my recovery email,…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-06-28T03:41:59.6933333+00:00
shivani shinde 0 Reputation points
edited the question 2026-06-28T05:00:28.06+00:00
Vergil-V 15,360 Reputation points Microsoft External Staff Moderator
0 answers

Lost Microsoft Authenticator access for the only Global Administrator of Microsoft 365 Developer E5 tenant

Hello, I am the only Global Administrator of my Microsoft 365 Developer E5 tenant. My phone was reset and I lost access to Microsoft Authenticator. I still know my administrator password and my Microsoft 365 Developer E5 subscription is active and…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-06-28T03:50:42.9266667+00:00
edited the question 2026-06-28T04:59:51.3166667+00:00
Vergil-V 15,360 Reputation points Microsoft External Staff Moderator
1 answer

Old OneDrive Photos are gone?

I had a bunch of photos in my OneDrive previously. I started a backup of photos from a new phone and now all of my old photos are gone. The only photos I see are from my new phone backup... Except in one place. I can see some of my old photos in the…

Microsoft 365 and Office | OneDrive | For home | Android
asked 2026-06-28T02:40:02.9633333+00:00
Matt Essig 0 Reputation points
answered 2026-06-28T04:47:25.0333333+00:00
Vedashri Chaudhari 0 Reputation points
1 answer

Microsoft 365 Developer Program GitHub account linking returns 404

I am using the Microsoft 365 Developer Program at developer.microsoft.com. When I go to My settings and try to link my GitHub account, the official GitHub OAuth authorization flow returns a 404 page, so the GitHub account cannot be linked. I tried…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-06-28T02:38:08.47+00:00
Zichen Wu 0 Reputation points
commented 2026-06-28T04:46:17.06+00:00
Zichen Wu 0 Reputation points
1 answer

How to contact a human at Microsoft for billing dispute?

How do I get in touch with a human at Microsoft to get a lost account billing terminated? Last month I was billed and only able to use Microsoft's fabulous AI support agent which advised me to dispute charge to stop all billing since the investigate…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-28T03:54:09.97+00:00
ForeverWyoming 0 Reputation points
answered 2026-06-28T04:41:08.71+00:00
Lester Bernard Reyes 82,455 Reputation points Independent Advisor
1 answer

Office 365 Business Standard Login Issue

I am the only Global Administrator for my Microsoft 365 Business tenant. My Microsoft Authenticator device is broken, I have no alternate MFA method, and I cannot sign in. I need assistance with recovering access and resetting my MFA after ownership…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-27T23:50:33.5033333+00:00
HVIT Family 0 Reputation points
edited an answer 2026-06-28T04:40:10.42+00:00
Jade Ng 13,160 Reputation points Microsoft External Staff Moderator
2 answers

How to delete ALL photos from Onedrive

I have not been able to "select all" on my photos to delete them. The way there were uploaded is not how I want them and I want to start over. It shows over 400 G in storage, and it must be almost all the pictures. I would like to wipe my…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-27T15:02:47.41+00:00
Scott Royle 10 Reputation points
answered 2026-06-28T04:38:11.8166667+00:00
Craig Long 18,245 Reputation points
2 answers

I am getting billed monthly for a service that I am not using

I am being charged $7.92 on my credit card every month for the last year even though i have contested the charge with my bank. I log into my Microsoft account and it says i have had no previous transactions. I am so frustrated as I cannot track where…

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
asked 2026-06-28T00:02:46.2+00:00
Angela Byrnes 0 Reputation points
answered 2026-06-28T04:33:46.39+00:00
Angela Byrnes 0 Reputation points
0 answers

My student offer error whyyy

iam eligible for the student offer but in the picture you can see its complicated. please helpp meee :'(((

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-06-28T04:32:55.1766667+00:00
Rendy Mahaputra 0 Reputation points
1 answer

Cancel my recurring billing for the microsoft subscription

I have the Microsoft invoices below getting generated and I would like to cancel them: Invoice number: [Moderator note: Personally Identifiable Information removed] Amount: $5.49 CAD Billing period: April 1, 2026 - April 30, 2026 Billing date: May 9,…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-28T02:30:49.92+00:00
Naresh Nagandla 0 Reputation points
edited the question 2026-06-28T04:30:15.43+00:00
Jade Ng 13,160 Reputation points Microsoft External Staff Moderator
1 answer

Access to Admin Panel

"I am the Global Admin for Microsoft 365 tenant [Moderator note: Personally Identifiable Information removed]. I am completely locked out of my only admin account [Moderator note: Personally Identifiable Information removed] due to MFA. My phone…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-28T03:34:25.13+00:00
Roshni Mehrotra 0 Reputation points
edited the question 2026-06-28T04:17:34.8133333+00:00
Jade Ng 13,160 Reputation points Microsoft External Staff Moderator
0 answers

AI Skills Fest 2026 – Voucher Email Accidentally Deleted

Dear Microsoft Credentials Support Team, I successfully completed the Microsoft AI Skills Fest 2026 learning playlist and submitted my official voucher claim form before the deadline. I received my Pearson VUE voucher email, but I accidentally deleted it…

Microsoft 365 and Office | Install, redeem, activate | For education | Windows
asked 2026-06-28T04:11:18.6033333+00:00
Viandra Sarran 0 Reputation points